Guest Information when Staying

The Old Railway Station

Petworth    West Sussex    GU28 0JF

Tel: 01798 342346 / Emergency Tel: 07423 187305

E-mail:  Website:


Guest Information (from our in room guest information folder)



Check in is between 3pm and 6pm.  We ask guests to park on the gravel outside the front of the building and call us prior to coming to recpetion in order to maintain social distancing. 


If you are staying more than one night, we are no longer able to do a daily clean.  Please leave any rubbish or dirty towels outside your room for housekeeping to take away. Please complete your requirement form by 11.30am and post it in the post box outside the laundry.  



Please check out of your room by 11am - we cannot offer a later check out as we need to ensure the room has been deep cleaned ready for the next guest.  There will be a charge if your room is not vacated by this time.


We are operating a remote check-out - please ensure your bill is paid in full by 6.30pm the day before you depart.  In the morning please leave your room door open and post the key in the post box by the laundry.


Thank you for bearing with us and our new procedures during these unprecedented times. 


Please remember that there is quite a drop either side of the platform – so do take care when you are near the edge.


Reception & The Station House

Reception is available from 10am until 6.30pm everyday.  The Waiting Room will be open for breakfast and then closed from 11am - 12:30pm for cleaning.


Contacting Us

If you have any questions during the day please call or email reception.



If you have a medical emergency please dial 999.


Should you have any other emergency during the night, please come and ring on the doorbell at the front entrance or call 07423 187305 for assistance.


In the event of a fire, the fire alarms will sound throughout the building and guest rooms.  If you notice a fire, or smoke, please activate the fire alarm from the nearest “break glass” point or inform a member of staff without delay.   Please leave your room and make your way to the platform at the back of the building.  

PLEASE KEEP THE BATHROOM DOOR SHUT WHEN USING THE SHOWER.  The steam from the shower can set off the fire alarm.  


Guest Entrance & the Waiting Room

The Guest Entrance the use of guests staying in the station and access to The Waiting Room.



Breakfast is served in your carriage, the platform and now The Waiting Room.  Please let us know of any dietary requirements or allergies. 


Breakfast in The Carriage

Breakfast will be delivered to your door by 8.30am. You will find tea and coffee making facilities in your room. We will deliver fresh milk and orange juice along with pastries and your breakfast picnic.

Breakfast in The Waiting Room

Please come to the waiting room at your allotted time.  Masks must be worn unless you are seated at your table.  

Room Service

We can provide Afternoon Teas, Cream Teas and Drinks (we are licensed) to your room.  Please call 01798 342346 to order, we need 24 hours notice for Afternoon teas.

Wine £17.50

Red Wine

Montepulciano d'Abruzzo, Merlot, Rioja

White Wine

Chardonnay, Pinot Grigio, Sauvignon Blanc

Prosecco £25.00

Champagne £35.00


Lager / Beer

Pullman Beer £4.50

Blonde lager £4.50

Cream Tea for Two                                                                                                £15

A pot of tea or coffee, homemade scones (gluten free & Vegan available)

served with Cornish clotted cream, butter and strawberry jam                                   


Afternoon Tea for Two                                                                                         £35

A pot of tea or coffee,

A selection of sandwiches, cakes and a homemade scone with Cornish clotted cream, butter and strawberry jam                             

(gluten free and vegetarian options available - please let us know if any of your party have dietary requirements when booking)        



We don’t have too many of those around here.  There are few reliable taxi operators in the area which are busy most of the time.  With so few taxis and such a large area to cover, they are rather expensive, compared with taxis in a large city.  If you haven’t already booked a taxi, you could try calling them on the following numbers:

WS Private Hire 07900 140703

TriCars 01798 875779

MJ Cars 01798 874321

Rother Valley 07799 888480

Dave’s Cabs 07780 932190

Petworth Taxis 01798 867041


Your Room

Your room comes with complimentary tea & coffee.  The cafetiere contains a sachet of coffee.  There is a hairdryer, a blanket and an umbrella in your wardrobe.  The TV offers the full range of Freeview channels and complimentary toiletries will be found in your bathroom.

Should you require fresh milk for your room, please do not hesitate to ask.



All our bedding is hypoallergenic.  Please let us know if you need extra pillows. You will find a blanket in your wardrobe.



Smoking is only permitted on the platforms. Ashtrays are available from Reception.



Your room is centrally heated.  Please use the thermostatic valve on the radiators (the one with numbers on it) to adjust the temperature.   For additional heating during winter, there is an oil-filled electric radiator in your room.


Ventilation for the Pullmans -

Please do not use this facility if the radiators are in use as this wastes energy

You can expel air out of your carriage or bring fresh air in, by using the ventilation control on the wall.  This unit has a variable fan speed. The ventilation aperture is in the centre of the ceiling and should be open when in use.  Do not use when the aperture is closed or when the heating is on.

Ironing Facilities

An ironing board and steam iron is available.  Please call Reception.


As we are constantly trying to improve and upgrade what we offer to our guests, we would be grateful for any comments, positive or negative.  In the new post-lockdown world we have had to adapt our policies and procedures, so please bear with us at this time.  We want you to enjoy your stay and have everything you need, but we do ask for you to call us before 6.30pm with any requirements.  We have staff onsite after 6.30pm for emergencies only.


Enjoy your stay!


You may not bring the following into the Hotel:

pets (except for registered guide and hearing dogs) or livestock;

any electrical appliances and/or equipment for heating and/or cooking purposes;


The Hotel reserves the right to remove and/or confiscate any of the above items found in any Hotel room immediately without notice to you and to charge you for any costs incurred for taking such action or for any loss or damage caused to the Hotel room, premises or property or to any Hotel guests or third party as a result of your failure to comply with these terms and conditions.


The Hotel further reserves the right to ask you to leave the Hotel and remove your belongings from the room immediately if we shall, in our sole opinion, deem that you have used a Hotel room in an irresponsible manner or in a manner that will compromise the safety of, or cause damage and/or harm to the Hotel room, the Hotel premises, the other Hotel guests, our staff or any other persons or the reputation of the Hotel, without any compensation and/or any reimbursement to you.



You are liable for any damage howsoever caused to the allocated room(s) or to the Hotel premises or property caused by you or any persons in your party (whether or not staying at the Hotel) during your stay. 


The Hotel further reserves the right to commence legal proceedings against you without notice.


We accept no liability for theft of, or from, or damage to vehicles or bicycles parked on our premises


We reserved the right to add the cost of any damages or excess cleaning requirements to your bill.



We reserved the right to add the cost of replacement keys if a guest fails to return them.  At present this is £55.  £50 will be refunded once the keys are returned to us.



The Hotel will not be responsible for any loss or damage of property left in Guest’s room and/or the Hotel property at all times.


Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injury and money/valuable belongings.


Guests must report any loss of or damage to their property immediately on discovery to the Hotel’s Manager and shall make themselves available to assist with any reports made by the Hotel to the police.


Property that is left behind in the guest rooms will be kept for three weeks. All unassigned property will be forwarded to a charity or disposed of depending value. If we send articles back to the customer, we will charge a postage and packaging fee.


Guests shall not enter areas of the Hotel which are indicated as being closed to the public e.g. Staff Only. The Hotel shall not be responsible for death, personal injury or loss or damage to property suffered by a guest in such areas.



Guests should be aware that there is CCTV coverage of the hotel.  This is for the purpose of Crime Prevention and Health and Safety of both staff and guests.  CCTV Is monitored 24 hours a day. Images are recorded in line with current GDPR regulations.


For further information please contact


We shall not be responsible for any loss or damage which you may suffer arising out of events beyond our control or the control of our suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, flood, war, government regulations, riot, terrorist activity, technical problems with transport, illness of entertainers, pandemics, epidemics and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.